PRIVACY INFORMATION

TERMINIX PRIVACY POLICY

Effective Date: 01/01/2020

  1. Introduction
  2. What Information Do We Collect?
  3. How Do We Collect This Information?
  4. Why Do We Collect This Information?
  5. How Do We Share Your Information?
  6. Use of Cookies and Other Technologies
  7. Your Information Choices and Control
  8. Data Security
  9. Your California Privacy Rights
  10. Additional Information
  11. Changes to This Privacy Policy
  12. Contact Us

 

1. INTRODUCTION

This Privacy Policy describes how The Terminix Company, including its affiliates under The (collectively, “Terminix”, “we,” or “us”) collects, uses, maintains, and shares (collectively, “processes”) information collected about you when you interact with us and with our products and services, including our website at www.terminix.com, our affiliate websites, and any other websites, mobile or desktop applications, social media or other pages, or content owned and operated by Terminix (collectively, the “Site").

This Privacy Policy does not apply to products, services, or websites that display a different privacy policy, including affiliate websites that have their own privacy policies. It also does not apply to information collected by any other third party, including through any application or content (including advertising) that may link to or be accessible from or on the Site.

Terminix affiliates include Assured Environments, Copesan, Gregory Pest Control, Terminix Commercial, and W.B. McCloud and Company, as well as The ServiceMaster Company.

2. WHAT INFORMATION DO WE COLLECT?

We may collect different types of information from you, including Personal Information. “Personal Information” is information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, household, or device, and that is not publicly available.

We also collect non-identifying information that does not directly or indirectly identify you, and cannot reasonably be used to identify you, such as deidentified or aggregate information. When non-identifying information is combined with other information so that it does identify an individual person, we treat that combination as Personal Information.

The following are examples of the types of information that may be collected about you when you interact with us, our products and services, or our Site:

 

3. HOW DO WE COLLECT THIS INFORMATION?

We collect your information when you directly provide it to us, automatically as you navigate through the Site, and from third parties (like our business partners).

3.1. Information You Provide to Us

We collect information from you when you directly provide it to us, such as when you:

3.2. Information We Collect Automatically

We and our third-party service providers may also automatically collect information about your visits to the Site by using a variety of automatic data collection technologies, such as cookies, pixel tags and web beacons, browser analysis tools, and web server logs. See Section 6 on Use of Cookies and Other Technologies below for more information about these technologies.

Information collected automatically may include:

We may also use automatic data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

3.3. Information We Collect From Third Parties

From time to time, we may obtain information about you from other trusted third-party partners, such as analytics or marketing providers or public databases, to update or supplement information about you, such as information to validate or update your address or other demographic and lifestyle information. We may also receive information about you from a third party through our refer-a-friend functionality.

3.4. Information You Provide About a Third Party

If you send someone else a communication from the Site, such as sending an invitation to a friend (“refer-a-friend”), the information you provide (names, email addresses, etc.) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. If that person becomes a customer or registers with us, the person’s information will be treated in the same manner as all other customers or registered users. Please be aware that when you use any refer-a-friend functionality on the Site, your email address may be included in the communication sent to your friend.

 

4. WHY DO WE COLLECT THIS INFORMATION?

We collect the information described above, subject to applicable laws, for the following purposes:

5. HOW DO WE SHARE YOUR INFORMATION?

We may disclose non-identifying information about our users, without restriction. We may disclose Personal Information described in this Privacy Policy as follows:

 

6. USE OF COOKIES AND OTHER TECHNOLOGIES

6.1. Automated Data Collection Technologies We Use

When you visit the Site, we and our service providers may use the following technologies to automatically collect data about your visit:

In many cases, the information we collect using cookies and other automatic data collection technologies is used in non-identifiable ways, without any reference to Personal Information. For example, we use information we collect about Site users to optimize our products and services and understand traffic and usage patterns.

In other cases, we associate the information we collect using cookies and related technologies with Personal Information. Whenever we associate Usage Information or a Device Identifier with your Personal Information, we will treat it as Personal Information.

6.2. Third Party Analytic Technologies and Targeted Advertising

We use third-party analytic and tracking tools to better understand how people use the Site, and how to improve the effectiveness of the Site and its content, and to help those parties or us to serve more targeted advertising to you across the Internet. Those third-party companies may use cookies, pixel tags, or other technologies to collect and store Usage Information and Device Information. They might combine information they collect from your interaction with Site with Personal Information they collect from other sources. We do not have access to, nor control over, third parties' use of cookies or other tracking technologies.

If you wish to exercise choice with respect to collection and use of the data by third-party tools, you may visit: http://www.aboutads.info/choices/.

Some of the analytic and tracking tools we use are Google Analytics and Google Analytics Advertising. The Google Analytics Advertising features we use include the following:

To prevent data from being collected by Google Universal Analytics, use the opt-out browser add-on developed by Google for this purpose available here: http://tools.google.com/dlpage/gaoptout?hl+en-US.

7. YOUR INFORMATION CHOICES AND CONTROL

You may use the following mechanisms to update, correct, or limit the processing of certain information collected as described in this Privacy Policy. Note that California residents may have additional rights and choices about their Personal Information. Please see Section 9 on Your California Privacy Rights for additional information.

7.1. Don’t Volunteer Information.

If you do not consent to the collection, use, sharing, or other processing of your information as described in this Privacy Policy, please do not access the Site or provide information to us. By visiting the Site or otherwise providing your information, you are “opting in" to the processing of that information as described.

7.2. Your Online Account.

If you have an online account with us, you may choose to deactivate or otherwise manage your account and the Personal Information you provided in your account at any time by visiting your account online.

If you deactivate your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, resolve disputes, enforce our Terms of Use or other policies, take actions we deem necessary due to technical and legal requirements, and as dictated by constraints related to the security, integrity and operation of our Site. In addition, if certain information has already been provided to third parties as described in this Privacy Policy, retention of that information will be subject to those third parties' policies.

7.3. Marketing Communications.

To opt out of electronic, direct mail, or telemarketing communications from Terminix or its affiliates (collectively, “Marketing Communications”), you may do so by using the following information. If you do not want to receive emails from us, you may click here or the unsubscribe link in the footer of the any email or contact us using the information below. If using an email below, please include the appropriate message in the subject line, “Unsubscribe promotional offers”, “Do not mail”, or “Do not call”.

Email us:

Call us:

terminixcares@terminix.com

1-800-837-6464

 

7.4. Precise Geolocation Information.

If you consent to our collection of your precise Device geolocation through any of our mobile applications, you can withdraw your consent at any time and prevent the further collection of your precise geolocation by accessing the privacy settings of your Device and/or the settings of the mobile application.

7.5. Cookies.

For information about how to manage cookies and other automatic data collection technologies, see Section 6 on Cookies and Other Technologies.

7.6. Interest-Based Advertising.

To opt out of receiving personalized or "interest-based" online sponsorship credits from our service providers and other participating companies, visit http://www.aboutads.info/choices. For information about controlling the collection of cross-app data from your mobile device for personalized or "interest-based" advertising or sponsorship credit purposes, visit http://youradchoices.com/appchoices. You may also adjust the privacy and advertising settings on your Device. Consult your Device manufacturer’s support materials for information about available settings.

8. DATA SECURITY

We maintain reasonable administrative, technical, and physical safeguards to protect the confidentiality and security of Personal Information we collect and process. To guard your information delivered to us electronically, the Site uses Secure Sockets Layer (SSL), which encrypts your payment card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from the Site, and you do so at your own risk.

9. YOUR CALIFORNIA PRIVACY RIGHTS

9.1. Overview

Beginning January 1, 2020, the California Consumer Privacy Act of 2018 (“CCPA”) affords certain rights to verified California residents regarding their Personal Information as described in this Section 9.

The following chart describes the CCPA categories of Personal Information we have collected in the preceding 12 months, along with the source of the Personal Information collected, and whether, within the past 12 months, Terminix has disclosed and/or sold it for a business purpose to the parties identified in Section 5 on How Do We Share Your Information? above.

Categories of Personal Information

See Section 2 ( What Information Do We Collect?) above for more information

Sources of Personal Information

See Section 3 ( How  Do We Collect This Information?) above for more information

Information may be disclosed for a Business Purpose

Information may be sold for a Business Purpose

A. Identifiers, such as name, email address, and SSN.

Information You Provide to Us Information We Collect from Third Parties

Yes

No

B. Customer records as listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as signature or financial information.

Information You Provide to Us 

Information We Collect from Third Parties

Yes

No

C. Protected classification characteristics, such as age, sex, or citizenship.

Information You Provide to Us 

Information We Collect from Third Parties

No

No

D. Commercial information, such as records of services purchased or considered.

Information You Provide to Us 

Information We Collect Automatically

Information We Collect from Third Parties

Yes

No

E. Biometric information, such as fingerprints.

Terminix does not collect this type of information.

N/A

N/A

F. Internet or other similar network activity, such as Usage Information or Device Information.

Information We Collect Automatically

Yes

No

G. Geolocation data.

Information We Collect Automatically

Yes

No

H. Sensory data, such as audio, electronic, or visual information.

Terminix does not collect this type of information.

N/A

N/A

I. Professional or employment-related information.

Information You Provide to Us

Information We Collect from Third

Parties

Yes

No

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Terminix does not collect this type of information.

N/A

N/A

J. Inferences drawn from other Personal Information.

Information You Provide to Us

Information We Collect Automatically

Yes

No

 

9.2. Your Privacy Rights

If you are a California resident, you may have certain rights under the CCPA related to your Personal Information as described below, subject to limited exceptions.

Access and Data Portability Request Rights

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

Deletion Request Rights

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies. For instance, we may deny your deletion request if retaining the information is necessary for us or our service providers to complete the transaction for which we collected the Personal Information, detect security incidents, protect against illegal activity, or comply with a legal obligation, among other things.

Exercising Access, Data Portability, and Deletion Request Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by:

Email us:

Call us:

Visit us:

privacy@terminix.com

1-800-837-6464

www.terminix.com/privacy/datarequest

 

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales Opt-Out and Opt-In Rights

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out"). We do not sell the Personal Information of any of our consumers, including consumers we actually know are less than 16 years of age.

Nondiscrimination Right

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

9.3. Other California Privacy Rights

California’s “Shine the Light” law (California Civil Code § 1798.83) permits you request certain information about our disclosure of Personal Information to third parties for their direct marketing purposes. To make a request, you must email us at privacy@terminix.com.

Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Our Site currently does not respond to such “do-not-track” signals.

10. ADDITIONAL INFORMATION

10.1. Children’s Privacy

The Site and Terminix’s products and services are not directed at or intended for children under 16 years of age. We do not knowingly collect personal information from individuals under 16 years of age. If you are under 16 years of age, you should not register or provide any personal information to Terminix, including on the Site. If we later obtain actual knowledge that we have collected or received personal information from a child under 16 years of age without verification of parental consent, we will take steps to remove that user’s personal information from our systems. If you believe we might have any information from or about a child under 16 years old, please contact us as described in the Contact Us section below.

10.2. A Note to International Users

The Site is operated in the United States. If you are located anywhere outside of the United States, please be aware that information we collect will be transferred to, processed and stored in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your Personal Information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the Site or providing us with any information, you consent to this transfer, processing, and storage of your information in the United States. You are also consenting to the application of United States federal, and Tennessee state law in all matters concerning the Site and this Privacy Policy.

10.3. Third-Party Links.

To the extent links on our Site may be used to access external or third-party websites and communities, you should be aware that these external or third-party websites and communities are not controlled by us and, therefore, are not subject to this Privacy Policy. We recommend that you check the privacy policies of each such website and community to determine how your personal information will be utilized by their proprietors.

10.4. Disputes.

If you choose to visit the Site your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use including limitations on damages, resolution of disputes, and application of the laws of the United States and the State of Tennessee.

10.5. No Rights of Third Parties.

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any Personal Information relating to users of the Site.

11. CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. The most recent version of the Privacy Policy will always be posted on the Site, with the "Effective Date" posted at the top. We may revise and update this Privacy Policy if our practices change, as technology changes, or as we add new products, services, or features to our Site or change existing ones.

If we make any material changes to our Privacy Policy or how we handle your Personal Information, you will know because the Effective Date of the Privacy Policy will change and there will be a temporary banner on the website alerting you to the change. By accessing the Site and/or purchasing our products and services after the Effective Date, you are deemed to consent to our then-current Privacy Policy for information captured after the Effective Date of that Privacy Policy.

12. CONTACT US

To opt out of marketing communications:

To opt out of electronic, direct mail, or telemarketing communications from Terminix or its affiliates (collectively, “Marketing Communications”), you may do so by using the following information.

If you do not want to receive emails from us, you may click here* or you may also click the ‘unsubscribe’ link in the footer of any email or contact us using the information below.

If emailing, please include the appropriate message in the subject line: "unsubscribe promotional offers", "do not mail", "do not call".

*If the unsubscribe link above doesn’t take you to the site, you can paste this full address in your browser bar: http://submit.servmast.com/unsub/TUL5KFEewwG17zPdn8EZbM2LTdN52hAVRwonOMwR1lXvjd0twnFALj15RFELAzuy

Email us:

Call us:

Visit us:

terminixcares@terminix.com

1-800-837-6464

https://www.terminix.com/customer-support/


If you have questions about your California rights, please visit chapter 9 of this policy, above.